Frequently Asked Questions

Is every video really personalized?

Yes! Every video will be automatically personalized with each donor's name. You can also record a personalized introduction to any of your thank you videos, which our software will add to that video automatically!

How do people watch their videos?

When you send a video with CauseVid, the recipient will receive a custom-branded email that displays an animated preview of their video. When the recipient clicks to view their video, they'll watch it on a custom-branded and personalized landing page.

Are the videos custom-branded for my nonprofit?

Yes! The videos themselves, as well as all of your emails and landing pages are delivered on templates custom-branded for your organization.

We even design your first template for you and when it's ready, we'll send you a video to show it to you!

You can always redesign these later in your account.

How does my 30-day free trial work?

After you sign-up for your trial, you'll need to schedule a 30-minute live training session with one of our video experts to complete the set-up of your account and the integration with NeonCRM.

Then, if you have one, you can use your current thank you video, or our team will help you create one. During your trial, you'll be able to send as many personalized thank you videos as you want.

Can I skip the live training?

No. During your training our team will help you set-up connect your CauseVid account with NeonCRM, you'll create your first video, and our team will answer any questions you have about the platform.

How is it priced after the trial?

Your subscription for a NeonCRM integrated subscription is $99/month, billed month-to-month with no contract required.

For NeonCRM customers, we'll also help you create your standard thank you video.

Do you provide customer support?

Yes, you can contact our support team by emailing or using the live chat in the bottom right-hand corner of the screen.